Privacy Policy
Privacy Policy for Alfa Bees NZ
Effective Date: May 13, 2025
At Alfa Bees NZ, a family-owned beekeeping business based in Papamoa, New Zealand, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.alfabeesnz.com) (www.alfabeesnz.com), purchase our raw multifloral honey and bee products online, or interact with us. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information to provide you with a seamless shopping experience and improve our services. The types of information we may collect include:
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Personal Details: Name, email address, phone number, and billing/shipping address when you place an order, create an account, or contact us.
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Payment Information: Credit card details or other payment data processed securely through our trusted payment gateways (e.g., Stripe, PayPal). We do not store full payment details on our servers.
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Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and analytics tools (e.g., Google Analytics).
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Marketing Preferences: Information about your subscription to our newsletters or promotional offers, including opt-in consent.
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Customer Communications: Details from emails, contact form submissions, or customer service interactions.
2. How We Collect Information
We collect information in the following ways:
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Directly from You: When you place an order, sign up for our newsletter, fill out a contact form, or communicate with us via email or phone.
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Automatically: Through cookies, web beacons, and analytics tools when you visit our website. Cookies help us track site performance and personalize your experience (e.g., remembering items in your cart).
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From Third Parties: From payment processors, shipping providers, or marketing platforms (e.g., Mailchimp) when you interact with our services through them.
3. How We Use Your Information
We use your personal information to:
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Process Orders: Fulfill and deliver your purchases, process payments, and provide order updates.
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Improve Customer Experience: Respond to inquiries, provide support, and personalize your shopping experience (e.g., recommending products).
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Marketing and Promotions: Send you newsletters, special offers, or updates about Alfa Bees NZ products, but only with your explicit consent. You can opt out at any time.
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Website Analytics: Analyze website usage to enhance functionality, content, and user experience.
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Legal Compliance: Meet legal obligations, such as tax reporting or responding to regulatory requests.
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Business Operations: Manage our beekeeping and pollination services, including wholesale inquiries from supermarkets or resellers.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:
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Service Providers: With trusted third parties who assist with our operations, such as:
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Payment processors (e.g., Stripe, PayPal) to securely handle transactions.
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Shipping companies (e.g., NZ Post, CourierPost) to deliver your orders.
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Marketing platforms (e.g., Mailchimp) for sending newsletters (with your consent).
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Analytics providers (e.g., Google Analytics) to track website performance.
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Legal Requirements: If required by law, such as to comply with a court order, tax obligations, or New Zealand’s Privacy Act 2020.
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Business Transfers: In the unlikely event of a merger, acquisition, or sale of Alfa Bees NZ, your information may be transferred to the new entity, with notice to you.
All third parties we share data with are required to protect your information and use it only for the purposes we specify.
5. How We Protect Your Information
We take your privacy seriously and implement reasonable security measures to protect your personal information, including:
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Secure Website: Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted during checkout and account creation.
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Limited Access: Only authorized Alfa Bees NZ personnel can access your personal information, and they are bound by confidentiality obligations.
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Payment Security: Payment details are processed through PCI-compliant third-party gateways and are not stored on our servers.
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Regular Reviews: We periodically review our security practices to ensure compliance with industry standards.
While we strive to protect your data, no online system is 100% secure. If we detect a data breach, we will notify affected customers and the Office of the Privacy Commissioner as required by the Privacy Act 2020.
6. Your Rights and Choices
Under New Zealand’s Privacy Act 2020, you have the right to:
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Access Your Information: Request a copy of the personal information we hold about you.
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Correct Your Information: Ask us to update or correct inaccurate details.
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Delete Your Information: Request deletion of your data, subject to legal obligations (e.g., retaining order records for tax purposes).
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Opt Out of Marketing: Unsubscribe from newsletters or promotional emails by clicking the “unsubscribe” link in our emails or contacting us.
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Control Cookies: Manage cookie preferences through your browser settings or our website’s cookie consent popup (if applicable).
To exercise these rights, contact us at [insert email, e.g., info@alfabeesnz.com] or [insert phone number]. We will respond within 20 working days, as required by the Privacy Act 2020.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us:
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Remember your cart contents and account details.
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Analyze site traffic and user behavior (e.g., via Google Analytics).
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Deliver personalized content or ads (if applicable).
You can disable cookies in your browser settings, but this may affect website functionality (e.g., inability to save items in your cart). For more details, see our Cookie Policy (#) (if you create one, link it here).
8. International Data Transfers
Alfa Bees NZ is based in New Zealand, and your data is primarily stored within the country. However, some third-party services (e.g., Google Analytics, Mailchimp) may process data overseas. We ensure these providers comply with privacy laws equivalent to New Zealand’s Privacy Act 2020 or GDPR for international customers. By using our website, you consent to the transfer of your data to these providers for the purposes outlined in this policy.
9. Retention of Your Information
We retain your personal information only as long as necessary to:
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Fulfill your orders and provide customer support.
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Comply with legal obligations (e.g., retaining transaction records for 7 years for tax purposes under New Zealand law).
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Maintain marketing subscriptions (until you opt out).
When your data is no longer needed, we securely delete or anonymize it.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., payment gateways, social media). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before sharing personal information.
11. Children’s Privacy
Our website and services are not intended for individuals under 16 years old. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Effective Date.” If significant changes are made (e.g., new data uses), we will notify you via email or a website notice. Please review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact us:
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Email: alfabeesnz@gmail.com
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Phone: 0279756507
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Postal Address: Alfa Bees NZ, 161 Dickson rd, Papamoa
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz or 0800 803 909.
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